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Seven C’s (and one D)

Forty years of management and membership in professional teams has allowed me to observe valuable leadership skills and characteristics in diverse environments including Banking, Sales, IT, Community Services, and Academia. A hoped-for “C”-based mnemonic...

Hugs & CRM

My father supervised electronic and communications applications for a busy Air Traffic Control centre when I was a kid and sometimes I was able to observe him in action (these were days before the current high security on air navigation control centres). I was...

Square Pegs & Round Holes

A few years ago I attended a conference for SMEs seeking eBusiness advice for their operations. The speaker (a self-professed expert on eBusiness) suggested that building a custom application in this day and age makes no sense when off-the-shelf (OTS) applications are...

In Bed With a Mosquito

My wife placed an Anita Roddick quote under a magnet on our fridge. It reads “If you think yourself too small to be effective, you’ve never been in bed with a mosquito”. It got me thinking again about the many small businesses we have consulted with...